Refund policy

Last Updated: August 10, 2026

At Jodi Tsilosani Store, customer satisfaction is our priority. We want every customer to feel confident when shopping with us.

If you are not completely satisfied with your purchase, you may request a return according to the guidelines below.

1. Return Period

Jodi Tsilosani Store accepts eligible returns within:

30 days from the date your order is delivered

Return requests submitted after this period may not be accepted.

2. Return Eligibility

To qualify for a return, items must meet the following requirements:

The item must be unused.
The item must be in original condition.
The item must include original packaging when applicable.
The item must include all original accessories.
Proof of purchase must be provided.

Products that have been used, damaged, altered, or returned without required components may not qualify for a refund.

3. Items That Cannot Be Returned

Certain items may not qualify for return, including:

Products that have been used or damaged due to customer actions.
Items returned without original packaging.
Items purchased outside of the official Jodi Tsilosani Store website.
Gift cards or promotional items where applicable.
Products that cannot be resold due to hygiene or safety considerations after use.

If you are unsure whether your product qualifies for a return, please contact us before sending the item back.

4. How to Request a Return

To begin a return request, contact:

Jodi Tsilosani Store

Email:

kieuhong30326@gmail.com

Telephone:

903-961-6384

Please include:

Order number
Customer name
Email address used for purchase
Product name
Reason for return
Photos if the product is damaged

Our team will review your request and provide return instructions.

Please do not send products back before receiving approval.

5. Return Shipping

Customers may be responsible for return shipping costs unless:

The wrong product was sent.
The product arrived damaged.
The issue was caused by an error from Jodi Tsilosani Store.

Return shipping costs are generally non-refundable.

We recommend using a trackable shipping method when returning items.

6. Refund Process

After your returned item is received and inspected, we will notify you regarding your refund status.

If approved:

Refunds will be issued to the original payment method.
Refund processing will begin after approval.
Your bank or payment provider may require additional time.

Original shipping charges may not be refundable unless the return resulted from our error.

7. Damaged, Defective, or Incorrect Items

If you receive:

A damaged item
A defective product
An incorrect product
A missing item

Please contact us within:

7 days after delivery

Provide:

Order number
Description of the issue
Supporting photos

We will review your request and provide an appropriate resolution.

8. Exchanges

Jodi Tsilosani Store does not currently offer direct exchanges.

If you need a different item, please return the original product according to this policy and place a new order.